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We’re excited to build on our partnership with TCGplayer and create more opportunities for local game stores, players and fans.”Īs previously announced in September, TCGplayer and Legend Story Studios created the TCGplayer Tales of Aria Collector’s Bundle, which comprised first-edition, limited edition and exclusive Flesh and Blood products available only on TCGplayer’s marketplace. “I am blown away by what our partnership with TCGplayer has been able to accomplish and thrilled to award $100,000 to retailers - even more than our last direct-to-consumer campaign. “Supporting the local game store community and creating space for players to connect is vital to our mission, and why we are thrilled to work with TCGplayer on a campaign that allows us to do just that,” said James White, founder & CEO of Legend Story Studios. TCGplayer is committed to ensuring local hobby and brick-and-mortar stores have the resources and tools necessary to run successful businesses and we look forward to continuing to work with James and the team at Legend Story Studios to create more campaigns like this one.” “Due to the campaign’s success, we’re able to award even more money to these local retailers, offering $100,000 to participating stores while bringing to fans limited-edition and exclusive Flesh and Blood products. “I am honored to once again partner with Legend Story Studios in a direct-to-consumer campaign that connects our local hobby store partners to product sales, keeping them at the center of our industry,” said Chedy Hampson, founder and CEO of TCGplayer. This marks the successful completion of TCGplayer and Legend Story Studio’s Tales of Aria themed direct-to-consumer campaign designed for the benefit of local hobby stores.
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Our customer service team will review all of the communication from the order directly with the seller, and if they are not responding in a way we feel is adequate, we’ll step in to resolve the problem on your behalf and issue full or partial refunds where your order has not arrived or is not as described.SYRACUSE, N.Y., Novem– TCGplayer, the leading technology platform for the collectibles industry and operator of the largest online marketplace for trading card games, today announced that it awarded a total of $100,000 to local hobby stores in partnership with Legend Story Studios, the creators of the Flesh and Blood TCG. Please include the associated Order Number in the subject line and any details. If during the course of your communication with the seller you feel that you would like TCGplayer to be involved in resolving the issue, please contact our dedicated Customer Support team.
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If you are not happy with the seller’s response From there, we work directly with the seller, and if they are still not responding, we’ll step in to resolve the problem on your behalf and issue full or partial refunds if your order has not arrived or is not as described. After 72 hours without a response, we’ll escalate the message to our customer service team. If they have not responded after 48 hours, contact us. If they have not responded after 24 hours, we contact the seller. If the seller does not respondĪfter you send a message to the seller, TCGplayer is directly involved and monitors the message to make sure you receive a response. If it is a counterfeit, we’ll work directly with the seller to resolve this issue. Our expert team will review the card to determine if it is indeed counterfeit. We’ll send you a prepaid mailer that you can use to send the item to TCGplayer HQ. To open a counterfeit claim, please contact our dedicated Customer Support team right away with your order details.
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We’ll ensure you receive a full refund for any counterfeit cards. If you believe a card you received on our platform may be counterfeit, you’ll need to submit a counterfeit claim to our dedicated customer service team. Just visit your Order History to find the order, then click on the Contact Seller button to send them a message. Mistakes can happen and many of our sellers have over a 99.5% feedback ratio that they earned by taking care of buyers in these instances. If an order is late or is not exactly as described, it’s best to contact the seller first to give them a chance to make things right. If your order has not arrived or is not as describedĪs players and collectors ourselves, we understand it’s essential that you receive exactly what you ordered and that all the collectibles you receive are genuine. At TCGplayer, you can shop knowing that you are protected from any issue where your order has not arrived or is not as described.